The financial services industry is under intense pressure. Customers expect instant answers, seamless digital experiences, and personalized advice, all while regulators demand rigorous controls and security. Traditional contact centers, built around phone calls and human agents alone, are struggling to keep up. Virtual agent contact centers for always-on service are changing that equation. By combining AI-driven automation with human expertise, banks, insurers, [...]
In recent years, the financial landscape has been undergoing a transformative shift, driven by the advent of open banking. This revolution, heralded by the integration of third-party services into traditional banking systems, is set to redefine how consumers interact with their financial information. By leveraging APIs (Application Programming Interfaces), open banking fosters a more interconnected and user-centric ecosystem. The primary goal is to enhance the user experience, offering a blend o [...]
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